Terms and conditions
Our Sale of Goods (App Product, Digital Content, and Physical Products) Terms and Conditions:
1. These terms
What these terms cover. These are the terms and conditions on which we supply Products (goods, digital, or app product) to you.
Why you should read them. Please read these terms carefully before making any purchase on our site. These terms tell you who we are, how we will provide products to you, refunds, and returns, and other important information.
By purchasing any products, whether goods, digital, or app product, you confirm that you accept these terms and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase any products on our site, please check these terms to ensure you understand the terms that apply at that time.
2. Information about us and how to contact us
Who we are. Get It Done, a company set up in UK. Our company licence number is 11723949 and our registered address is 495 Green Lanes. Our brand is Get It Done.
How to contact us. You can contact us by writing to us at help@getitdone.fitness
3. Our contract with you
How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our rights to make changes
Minor changes to the products. We may change the product:
- To reflect changes in relevant laws and regulatory requirements; and
- To implement minor technical adjustments and improvements. These changes will not affect your use of the product.
Updates to App product. We may update or require you to update the app.
5. Delivering the products
If purchasing an app product. The app will be immediately available for your use you as soon as you subscribe and on acceptance of payment.
If the product is a one-off purchase of digital content. The digital content will be immediately available for your use as soon as you subscribe and on acceptance of payment.
6. App Product
App Payments
All app subscription payments are handled through the Apple and Google app stores and are under their terms and conditions. All web subscription payments are handled by Stripe and are bound by these terms and conditions.
PLEASE NOTE: Depending on which country you are in, VAT may be added to the price, according to Apple and Android legislation.
Other currencies are set by Apple or Google directly. For payments made via web, conversion to your home currency will be handled by your account provider and a conversion fee may be charged for this process.
Subscribing will give you access to all features the app offers. If you decide to purchase the app, you agree to instantly pay the price shown upon confirmation of purchase.
Payment will be charged to the payment account linked to the card (if you are subscribing via web) or account you are using (the Apple or Google account connected to your device).
If it is not cancelled earlier on, a subscription will automatically renew within 24 hours before the end of the current subscription period.
Your account will be charged for renewal within 24 hours before the end of the current subscription period.
You have the right to manage your subscription and auto-renewal may be turned off at any point after purchase.
The amount you paid for your subscription upon purchase is non-refundable even if the subscription is terminated early.
7. Digital Content
If the product is a one-off purchase of digital content.
The digital content will be immediately available for your use you as soon as you subscribe and on acceptance of payment.
8. Refunds, returns and replacements
Types of refunds:
If what you have bought is faulty, not fit for purpose, or misdescribed, you will have a right to refund or replacement, see clause 9 for more details.
If you have simply changed your mind about the product, you are given the 7 day free trial to decide whether you want to then pay for the app.
You can contact customer service help@getitdone.fitness if you are charged and want a refund - although there is no guarantee of a refund and it will be dealt with on a case by case basis.
App purchase.
Once you purchase the app, the app is immediately available to you and you will not be able to change your mind and receive a refund. You were made aware of this prior to ordering and agreed to this when ordering. You can cancel any time and you can cancel within the 7 day free trial before being charged.
Digital content for download or streaming. Once you pay for the Digital content, it will be immediately available to you and you will not be able to change your mind and receive a refund. You were made aware of this prior to ordering and agreed to this when ordering.
When you don't have the right to change your mind. You do not have a right to change your mind and receive a refund in respect of:
- App products after you have downloaded and paid
- Digital products after you have subscribed and paid.
9. Refunds and Returns for faulty goods/goods not fit for purpose/misdescribed Right to refund.
You have a right to receive a full refund for: faulty goods; goods not fit for purpose; or goods that are not as described. Your refund shall include any reasonable delivery costs.
Returning faulty goods. If you wish to receive a refund for faulty goods, you must send them back to us. We will pay the reasonable costs of postage or collection.
Timeframe: You will have 30 days from the date the product is delivered to you to let us know that there is a problem and whether you would like a refund or a replacement. Once we have acknowledged that you would like a refund or a replacement, we shall provide such a refund or replacement within 14 days from when we receive the returned goods. If you have asked for a replacement and the replacement is still faulty, you will have 6 months to either get a refund or ask for a price reduction.
10. How to contact us for Refund and Return goods
Email. Email us at help@getitdone.fitness Please provide your name, home address, details of the order and, where available, your phone number and email address.
11. Price and payment
Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order.
12. How we may use your personal information
We will only use your personal information as set out in our Privacy Policy
13. Other important terms
Disclaimer
If you suffer from any allergies or any other health issues please consult your doctor or GP before starting a plan with Get It Done. You should always obtain any appropriate professional health advice relevant to your circumstances.
Get It Done makes no warranties or representations, express or implied, as to the currency, accuracy, completeness, reliability, or suitability of the information contained or referenced in this app. The information is subject to professional differences of opinion, human error in preparing this information. The Get It Done Plans is not liable for any loss resulting from any action taken or reliance made by you on any of the information or material provided to you. If you use, or otherwise rely on, any of the information in the app you are responsible for ensuring, by independent verification, its currency, accuracy, completeness, reliability and relevance to your own personal and individual circumstances.
Pregnancy
If you are pregnant or breastfeeding, please consult your health professional first before following this plan.
Before starting any new diet and exercise programme please check with your doctor and clear any exercise and/or diet changes with them before beginning. By signing up to this app, you are acknowledging that you are participating voluntarily in using our programmes, services, and/or products, and you alone are solely and personally responsible for your results. You acknowledge that you take full responsibility for your health, life and well-being, as well as the health, lives and well-being of your family and children (born and unborn, as applicable), and all decisions now or in the future.
We cannot and do not guarantee that you will attain a specific or particular result, and you accept the risk that results differ for each individual. The health, fitness, and nutrition success depends on each individual's background, dedication, desire, and motivation. As with any health-related programme or service, your results may vary, and will be based on many variables, including but not limited to, your individual capacity, life experience, unique health and genetic profile, starting point, expertise, and level of commitment.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us.
No other person shall have any rights to enforce any of its terms.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
14. Support
We recognize that circumstances may change, and you may consider deleting your account. To ensure a secure and personalized process, please reach out to our dedicated customer service team for assistance in deleting your account. Our support team is ready to guide you through the process and address any concerns you may have by clicking on this link: Account & Subscription
